TERMS AND CONDITIONS
Last updated 27 July 2026 Customers and Consumers As a consumer you have statutory rights which are not affected by these terms. These terms apply to all customers using www.russellgilmour.co.uk and any subsidiary websites including: www.russellgilmour.uk, russellgilmour.com, justnaturaltrumpet.com, bassooncrooks.com, bassoonbocals.com and www.finetune.im. Use of our website We may change anything on our websites at any time, at our discretion. We may restrict or suspend the use of this website at any time. We have no responsibility for the content of any other websites, even if links to other websites are provided. We retain all rights to our website design, images, videos and text on it. We retain the copyright to all aspects of this website. You may view and print the website only as a buyer or potential buyer. Modification, reproduction, redistribution, broadcasting of any of the material within this website is strictly prohibited, unless permission from the owner has been sought in advance. Your account You may open an account with us. We may at any time and without having to give any reason, suspend, modify, or delete accounts. You will need to log in on our shop page to access to the information stored in your account. You must tell us immediately if you believe that your account is being used without your authority, or if you believe the security of your account information is compromised. You are responsible for all activity on your account. Please check that all information you give us for your account is accurate and complete. Placing your order When you place an order with us, you are offering to buy the goods you order. There is no commitment on us to supply those goods, at that price, or at all, until we decide to accept your order. Goods are subject to availability. We will tell you if we cannot meet your order (or part of it) within a reasonable timeframe. If items are unavailable or not available within a reasonable timeframe, you will be contacted and the order can be refunded or partially refunded. If we do not hear back from you we may have to assume that you wish to cancel your order. We may send an automated email to confirm that we have received your order and are processing it. That email is not a confirmation that we have accepted your order. There is no legally binding contract at this stage. When we have received your payment and processed the order for delivery we will send an email to tell you we have accepted your order: this is then a binding contract. We remain free to decline all or part of your order at any time before we decide to accept it. We will send an email to tell you if we decide to decline your order (or part of it). We may pass your details to third parties for address, identity and credit checks. That helps protect you and us from fraud. The details you provide us at the time of ordering will be used on the websites of postal services for the purpose of delivering and tracking your order. We take no responsibility for the use of these services, any data breaches, or impersonation attempts, malware, virsues, scams, or other technical problems with their services, digital or otherwise. Price You must pay for the goods (and delivery) when you place your order. VAT is not applicable. The price quoted for the goods excludes delivery (unless otherwise stated). You must pay by credit or debit card. Other means of payment are not accepted, except for in-person transactions where cash may be accepted at the seller’s discretion (if appropriate change is available). The prices of items is subject to change at any time. Partial refunds will not be given for items that have been bought at full price if they are subsequently discounted. Delivery The goods are at your risk from the time of delivery. All quoted delivery times are estimates only and no guaranteed dates or times of delivery can be made. We may deliver the goods in instalments. Each instalment is treated as a separate contract. If we cannot fulfil your order you may choose to cancel the order. However, if you choose to cancel the contract the cancellation will be on the basis that you have no further claim against us under that contract. If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including loss of profits, or other financial loss, of indirect or consequential loss, or increase in the price of the goods). You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must write to tell us within three working days of delivery. If you tell us about loss or damage after that, you must supply proof that the goods were lost or damaged before delivery. You must give us and any carrier a fair chance to inspect the damaged goods. Cancellation If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) we may then hold (or to which we are committed) for the order. We may suspend or cancel the order, by written notice if you fail to pay us any money when due (under the order or otherwise); you fail to honour your obligations under these terms. You may not cancel the order unless we agree in writing. Consumers: You may not cancel the order if any goods are made to your specification, personalised, or where the price is subject to fluctuations on the financial market (by virtue of regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000). Warranties We warrant that our products comply in material respects with their description on our website. The descriptions of goods on our website are for identification only. The goods may vary slightly from their description, of appearance, technical specification, dimensions and weight, and performance. If you believe that we have delivered goods which are defective you must inform us (in writing), with full details and photographs as soon as possible; and allow us to investigate. If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions in full, we will (at our option) replace the goods or refund the price. We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent. Our liabilty is limited in damages to the price of the goods. Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence. Handmade Items The nature of handmade items means that some goods may contain imperfections or defects. These are considered to be a crucial part of the character of the item and will not be treated as defects. Due to the huge number of variables it is not possible to manufacture new goods to match any previous order. Items are used at your own risk. Although care is taken to clean all goods before dispatch, please be aware that items may require cleaning (internal or external), additional finishing, polishing or sterilisation. Please be aware that goods made of brass may contain very small amounts of lead or other traces of toxins used in manufacturing processes. No liability will be taken for any claim relating to cleanliness, contamination, allergic reaction, or sterilisation. Returns We offer a 30-day money back guarantee on physical items. Digital download items are not eligible for a refund. You may return physical items within 30 days of the date of ordering. If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation. You must return the goods to us at your cost. Exportation If we supply goods over an international border or overseas, you are responsible for arranging testing and inspection of the goods at our premises before shipment (unless otherwise agreed). We are not liable for any defect in the goods which would be apparent on inspection unless a claim is made before shipment. We are not liable for any damage during transit. Where the goods are to be sent by us to you by a route including sea transport we are under no obligation to give a notice under section 32(3) of the Sale of Goods Act 1979. We are not liable for death or personal injury arising from the use of the goods delivered in the territory of another State (within the meaning of s.26 (3) (b) Unfair Contract Terms Act 1977). All import duties, administration charges and any unexpected costs as a result of importation are at the buyer’s cost and liability. Impounded goods held at an international border or customs office will not be refunded unless they can be returned immediately. Waiver and variations Any waiver or variation of these terms is binding in honour only unless made in writing; signed on behalf of each party; and expressly stating an intention to vary these terms. All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms. Force majeure If we are unable to perform our obligations to you—including our hosting or email services—or able to perform them only at unreasonable cost because of circumstances beyond our reasonable control, we may cancel or suspend any of our obligations to you, without liability. Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes, political disputes and difficulty in obtaining supplies. General English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction. If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability). If any of these terms are unenforceable as drafted: it will not affect the enforceability of any other of these terms; and if it would be enforceable if amended, it will be treated as so amended. No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller. The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative and either: contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or which expressly state that you may rely on them when entering into the contract. You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passing information about you to our insurers, postal services, debt recovery agents and solicitors, if you fail to pay us.

RETURNS POLICY
Last updated 27 July 2026 We offer a 30-day money back guarantee on physical items. Digital download items are not eligible for a refund. You may return physical items within 30 days of the date of ordering. If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation. You must return the goods to us at your cost. Please note that digital products will be delivered immediately upon receipt of cleared funds. Therefore, returns of digital downloads are not accepted under any circumstances, even if the number of downloads is nil. For physical items, returns are accepted within 30 days of purchase if the items are returned in an unused condition and the buyer pays for return postage (with suitable insurance). The vendor reserves the right to issue a partial refund if items are not considered to be in an unused condition when they are returned. If your item has been damaged in the post, please contact us. Please contact www.russellgilmour.co.uk/contact for all assistance with returns.